Returns & Refunds
Merchandise can be returned within 14 days of purchase and must be in its original, unused condition. The customer is responsible for the shipping costs, unless the item was sent by mistake or bears a manufacturer defect.
The purchase price (excluding delivery charges) will be refunded to you once we have received the returned item and confirmed that it meets our return conditions.
The online video courses have a 14-day trial period. If, within that timeframe, you are dissatisfied with the product or its results, we will reimburse the full amount. Requests for refunds beyond this period will be reviewed on a case by case basis.
For policy pertaining to our live events and workshops, please refer to our terms & conditions.
Orders that have not been processed may be cancelled free of charge.
Return parcels can be sent to the following address:
Willem de Zwijgerlaan 350
1055 RD Amsterdam